A named member of the iXion team takes care of all of your monitoring and is dedicated to your needs. This service level manager (SLM) will be your unique and permanent contact person whatever your needs, problems or requests for advice on computer upgrading.
During the service takeover period, our SLM will draft, with your collaboration, a service agreement with the various linked SLA/SLOs. We regularly measure defined service levels (SLA/SLOs) through Key Performance Indicators (KPIs).
The advantages for you