Overflows

This service allows you to extend the availability of your service into evenings and/or weekends, even 24/24, without calling on your teams.

You are therefore guaranteed the availability of your infrastructure and your users are assured of efficient access to the resource. To do this, we share the management console with your teams and according to our controlled procedures, the global support is transferred to our Service Desk.

Features

• Global monitoring of infrastructures
• Telephone assistance in the event of incidents and/or requests
• Remote or on-site interventions
• Incident documentation
• Potential infrastructure upgrading

The advantages for you

• Service available up to 7/7, 24/24
• Single point of contact moved during overflows
• Global coverage provided without any extension of your teams
• Modular solution tailored to your needs (coverage, perimeter…)