Service desk

The iXion call centre (Service Desk) provides basic IT support for your users. It acts as a single point of contact (SPOC) for all your problems, incidents, failures or any other request regarding our delivered services. You therefore have access to local support that is always reachable and a call centre that can, in case of escalation, respond to any request.

Thanks to our tailor-made services, you choose the type of coverage you want and your organisation according to your actual needs.

Features

• Guaranteed availability 7/7, 24/24
• Supervised infrastructure
• Modular support
• One point of contact
• Cutting edge documentation

The advantages for you

• Multilingual support 7/7, 24/24
• Handling of your requests and/or level 1, 2 and 3 incidents
• Control of recurring costs thanks to annual packages
• Assurance of the main risks guaranteed